Need Help With ACCO

We're here to support you with any questions or issues you might have with the ACCO Ibiza app.

Contact Us

Reach out to our support team through your preferred method

Email Support

support@accoibiza.com

Response within 24 hours

In-App Support

Ask questions directly through the ACCO app

Real-time updates on responses

In-App Support Features

Discover all the support options available within the ACCO app

FAQ Section

Browse through our comprehensive FAQ section in the app for quick answers to common questions

Booking Support

Ask questions directly from your guestlist requests and taxi bookings

Direct Questions

Submit custom questions and receive personalized responses from our support team

Frequently Asked Questions

Find answers to the most common questions about ACCO Ibiza

Getting Started

How do I create an account?
Download the ACCO app from the App Store or Google Play, open it, and tap "Sign Up." You can create an account using your email address, or sign up with your Apple, Google, or Facebook account for quicker access.
Is the ACCO app free to download?
Yes, the ACCO app is completely free to download and use. We only charge for specific services like ticket purchases or taxi bookings.

Tickets & Bookings

How do I join a guestlist?
To join a guestlist, browse events in the app, select the event you're interested in, and tap "Join Guestlist." Follow the instructions to complete your request. You'll receive a confirmation once your spot is confirmed.
Can I cancel my ticket purchase?
Ticket cancellation policies vary by event. Check the specific event details for the cancellation policy. If you need to cancel, go to "My Tickets" in the app, select the ticket, and follow the cancellation process if available.